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Arum and Lloyds Banking Group win Innovation Award for Breathing Space solution 16 SEPTEMBER 2022

Arum and Lloyds Banking Group win Innovation Award for Breathing Space solution

Arum in partnership with Lloyds Banking Group are pleased to announce that they have won the Innovation Award at the Credit Services Association (CSA) Awards, held on 15 September at the Radisson Blu Manchester Airport.

The CSA Awards celebrate the outstanding work, commitment, and attainment of high standards of staff and teams within its membership organisations.

The Innovation Award is given to a team that has demonstrated high levels of creativity and inventiveness in adapting to the ever-changing environment since the start of 2021, delivering genuine innovation with positive outcomes in areas such as improved processes, customer service, efficiency, cost-saving and use of technology.

Arum’s Managing Director, Carlos Osorio, commented: “I am incredibly proud of the Arum and Lloyds team for winning this award, the second industry award we've been given for this project. The joint team has delivered an industry-leading solution which is already helping thousands of customers facing problem debt. I want to congratulate all the winners and look forward to continuing our longstanding relationship with Lloyds.”

Steve Luckin, Product Owner, HMT Breathing Space Programme at Lloyds Banking Group, added: "I’m extremely proud of the collaboration between LBG and Arum to ensure the regulatory Debt Respite Scheme was ready in time. To be recognised for this work by an industry award is absolutely tremendous, and it is testament to the hard work that went in, and the sheer quality of the automated solution delivered into the bank, achieved in less than a year. Absolutely delighted and thoroughly deserved.”

View Arum’s other award successes


About Arum

Arum has been helping organisations resolve problem debt for more than 23 years across 20 global territories. We provide clients (including DWP, Lloyds Banking Group, Barnsley Council, to Westpac in Australia, Butterfield Bank in the Americas, and Hoist across mainland Europe) with independent advice and practitioner support across collections and revenue.

Whether choosing or implementing collections technology, navigating digital business transformation, or improving customer treatments to achieve better outcomes, Arum experts are trusted by leading brands across public sector organisations, financial services (banking, lending, debt purchase), utilities, and telecommunications companies.

The Arum mission is simple: to deliver independent collections and revenue solutions globally. This is achieved by improving regulatory, credit risk and portfolio performance, whilst maximising returns on clients’ technology investments.

Within the public sector, Arum aims to build better outcomes for citizens by improving the collection of local and central government revenues that fund public services. What’s more, the majority of Arum’s team of experts started their careers in government and financial services roles.

Arum provides a blend of practitioner-led consulting and end-to-end change and programme delivery services. Our knowledge of the creditor and software landscape is unrivalled and includes 30+ system vendors such as CGI, Equifax, Experian, Exus, C&R Software/FICO, Pega, Qualco and Tietoevry.

We’re collections and revenue experts and work collaboratively with our clients to prevent and resolve problem debt.

Arum media contact

Hannah Woodward, Head of Marketing, Brand and Communications

Photographer: ER Event Photography

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