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Arum welcomes Steve Coppard, joining as new Group Director of Debt Policy and Strategy 19 APRIL 2022

Arum welcomes Steve Coppard, joining as new Group Director of Debt Policy and Strategy

Arum is delighted to announce the appointment of Steve Coppard, who will join on 3 May as its Group Director of Debt Policy and Strategy.

In this newly created role, Steve will help the executive team of Arum and its sister company Just to respond to the evolving needs of the government sector and, importantly, continue to champion our commitment for better outcomes for those struggling with problem debt, especially in the face of the growing cost-of-living crisis.

Steve has spent the last two decades working in debt management roles within central government, including the Cabinet Office, HM Revenue & Customs, and HM Customs & Excise. In his most recent role as Deputy Director for the Government Debt Management Function, he was accountable for prompting policy and strategy improvements for over £42bn of debt owed to central government. Prior to this, he managed the Debt Market Integrator (DMI) contract, which was a one-stop shop for all central and local government departments to access debt collection, analytics, and litigation and enforcement services.

Arum’s Managing Director, Carlos Osorio, commented, “Steve is a fantastic addition to Arum’s leadership team. He has been the driving force behind the recent transformation of debt management within government, paving the way for improved customer segmentation, use of analytics, creation of the debt integrator approach and highlighting the importance of customer fairness. Steve’s impressive experience and knowledge of debt management within the public sector will help Arum to better understand the needs of our clients and support their efforts for better outcomes for all citizens. I am very much looking forward to working with him.”

Steve added, “It has been a privilege to head up the Government Debt Management Function and deliver real change that has helped to maximise recoveries and minimise costs, while improving outcomes for customers and clients alike. I have long been impressed by Arum and Just: Arum because it doesn't just consult - it goes further by partnering with clients to deliver exactly what is needed; and Just. for its innovation and its ethos that you deserve to get paid, but not at any cost. Across these two companies sit some of the best and brightest minds in the industry. Once again, the privilege is mine to be joining such a fantastic team."


About Arum

Arum has been helping organisations resolve problem debt for more than 23 years across 20 global territories. We provide clients (including DWP, Lloyds Banking Group, Barnsley Council, to Westpac in Australia, Butterfield Bank in the Americas, and Hoist across mainland Europe) with independent advice and practitioner support across collections and revenue.

Whether choosing or implementing collections technology, navigating digital business transformation, or improving customer treatments to achieve better outcomes, Arum experts are trusted by leading brands across public sector organisations, financial services (banking, lending, debt purchase), utilities, and telecommunications companies.

The Arum mission is simple: to deliver independent collections and revenue solutions globally. This is achieved by improving regulatory, credit risk and portfolio performance, whilst maximising returns on clients’ technology investments.

Within the public sector, Arum aims to build better outcomes for citizens by improving the collection of local and central government revenues that fund public services. What’s more, the majority of Arum’s team of experts started their careers in government and financial services roles.

Arum provides a blend of practitioner-led consulting and end-to-end change and programme delivery services. Our knowledge of the creditor and software landscape is unrivalled and includes 30+ system vendors such as CGI, Equifax, Experian, Exus, C&R Software/FICO, Pega, Qualco and Tietoevry.

We’re collections and revenue experts and work collaboratively with our clients to prevent and resolve problem debt.

Arum media contact

Hannah Woodward, Head of Marketing, Brand and Communications


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