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Our clients tell us that we are open, honest and approachable. Please do not hesitate to contact us, we will respond to all enquiries.

COMMUNICATIONS REVIEW

HOW CAN WE HELP YOU?

Arum’s team of experienced practitioners will undertake a full review of your customer communications – letters, emails, SMS, website and agent scripts.

This comprehensive review will outline what it “feels” to be a customer and using the latest behavourial insights provide a set of recommended improvement opportunities, better aligning your goals with customer experience best practice.

With the prevalence of omni-channel, organisations need to look at every aspect of their communications to ensure they get the required response and achieve better customer outcomes.

Typical areas reviewed include:

  • Segmentation
  • Timing
  • Frequency
  • Channels
  • Content
  • Execution
  • Measurement

Arum can also support throughout the entire process of design, delivery and execution of improved communications collateral and templates.


COMMUNICATIONS REVIEW IN ACTION

Case Study

Multimillion-pound benefits for retail bank

Case Study

Increase in payments and reduced costs following collections process improvements

Insight

Arum awarded 'Best Global Credit Management Services Provider 2019'

Lloyds Banking Group
Total
Accenture
Department for Work & Pensions
HSBC
AIC
Anglian Water
Aktiv Kapital
Barclaycard
Barclays
Business Stream
Butterfield
Bank Zachodni
Car Finance Company
Clydesdale Bank
Deutsche Bank
GE Money
Hoist Finance
Intelligent Finance
ING
International Personal Finance
KBC
Money Barn
Motonovo
New Day
Pepper
Raiffeisen
RBS
Tesco Bank
TSB
Westpac
Yorkshire Bank
ESB
Eon
Scottish Power
SSE
Thames Water
UISCE
HMCTS
L&Q
Revenue Ireland
SLC
Cabot
JBW
Marstons
Walker Love
Wescot
Capgemini
CGI
Concentrix
Experian
FICO
Qualco
Barnsley Council
Newham Council
London Borough of Redbridge
YuEnergy
SES Water
NatWest
Exus
Aldermore
Atom Bank
C&R Software
Adobe
Berneslai Homes
Britannia
British Gas
Capquest
Centrica
Cognizant
Daimler
Debt Managers
Deloitte
Drydens Fairfax
Hito
HP
IBM
Katabat
Liberata
Pega
Standard Life
StepChange
Telrock (Optimus by)

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