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Our clients tell us that we are open, honest and approachable. Please do not hesitate to contact us, we will respond to all enquiries.

HOW CAN WE HELP YOU?

Arum’s team of experienced practitioners will undertake a full review of your customer communications – letters, emails, SMS, website and agent scripts.

This comprehensive review will outline what it “feels” to be a customer and using the latest behavourial insights provide a set of recommended improvement opportunities, better aligning your goals with customer experience best practice.

With the prevalence of omni-channel, organisations need to look at every aspect of their communications to ensure they get the required response and achieve better customer outcomes.

Typical areas reviewed include:

  • Segmentation
  • Timing
  • Frequency
  • Channels
  • Content
  • Execution
  • Measurement

Arum can also support throughout the entire process of design, delivery and execution of improved communications collateral and templates.


COMMUNICATIONS REVIEW IN ACTION

Case Study

Multimillion-pound benefits for retail bank

Case Study

Increase in payments and reduced costs following collections process improvements

Insight

Arum awarded 'Best Global Credit Management Services Provider 2019'

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