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Whitepaper: How AI can help the collections industry 11 JULY 2023

Whitepaper: How AI can help the collections industry



AI has been thrust into the spotlight in recent months, with the advent of generative AI such as ChatGPT, ChatSonic and Google Bard.

Generative AI could be revolutionary in the collections space, with its ability to recognise a request, and then generate an appropriate response.

In this whitepaper, we explore AI through the lens of collections and recoveries, looking at how it can help organisations and their customers, what we should be concerned about, and what the regulatory implications are.


About the author

Nick Walsh
Principal Consultant

Nick is a collections and recoveries professional with over 30 years’ experience, domestically and internationally. He has enabled many organisations, large and small, across multiple sectors, to fast track to an optimal operating model designed specifically for each organisation, taking into account their constraints and with due regard to regulatory compliance and customer experience.


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