On Thursday 27 October, Arum, in partnership with the Credit Services Association (CSA), hosted a webinar about the FCA’s Consumer Duty.
About this webinar
Speaker: Steve Coppard - Group Director of Debt Policy and Strategy
The FCA’s Consumer Duty places an obligation on firms to evidence the fact that they act in good faith, avoid causing foreseeable harm, and support retail consumers to pursue their financial objectives.
In a changing regulatory landscape, we will look at how this fits with the Statutory Debt Repayment Plan and the MaPS consultation on negative budgets, how products such as ISO22458 (Inclusive Service Design) may help, and the role of technology in achieving seamless integration of the Duty.