Contact us

Our clients tell us that we are open, honest and approachable. Please do not hesitate to contact us, we will respond to all enquiries.

Arum and Lloyds Banking Group shortlisted for final of Collections and Customer Service Awards 11 OCTOBER 2021

Arum and Lloyds Banking Group shortlisted for final of Collections and Customer Service Awards

Arum in partnership with Lloyds Banking Group are delighted to announce that they have been shortlisted at the final of this year’s Collections & Customer Service (CCS) Awards in the ‘Best Outsourcing & Partnership Initiative of the Year’ category.

The Collections & Customer Service (CCS) Awards is part of Credit Strategy’s Vulnerability Awareness Gala, which champions collections professionals who have demonstrated unprecedented levels of resilience and adaptability, whilst delivering outstanding customer support. This has been especially pertinent during the pandemic, which has pushed an increasing part of the population into financial vulnerability.

Arum’s Managing Director, Carlos Osorio, commented: “I am extremely proud of the joint team being shortlisted for this award. Working remotely to tight timelines, the team delivered a new and bespoke solution to manage the ‘Breathing Space’ regulations which have helped thousands of customers facing problem debt. I look forward to continuing our longstanding relationship with Lloyds and wish best of luck to everyone for the night!”

Steve Luckin, Product Owner, HMT Breathing Space Programme at Lloyds Banking Group, added: "A terrific partnership between Lloyds Banking Group and Arum - delivering an automated collections / recoveries onboarding process for the regulatory Debt Respite scheme customers within nine months to meet the regulatory timeline. Nearly 8,000 cases have been processed in the last five months. Teamwork at its very best."

The final will take place in person on 24 November in Manchester.

About Arum
Arum is the only truly independent company offering advisory and programme delivery services across credit, collections and recoveries.

We have over 20 years’ experience helping our clients achieve their strategic objectives by improving their regulatory, credit risk and portfolio performance, whilst maximising returns on their technology investments. Within public sector, we aim to build better outcomes for citizens by improving the collection of local and central government revenues that fund public services.

We provide a blend of practitioner-led consulting and end-to-end change and programme delivery services. Our knowledge of the creditor and software landscape is unrivalled and includes 30+ system vendors such as CGI, Equifax, Experian, Exus, FICO, Pega, Qualco, and Tieto.

Arum’s team of experts, the majority of whom started their careers within the financial services and government sectors, is trusted by leading brands in over 20 countries across financial services (banking, lending, debt purchase), utilities, telcos, public sector (central & local government), and the software vendor market.

Media contact
Hannah Woodward, Head of Marketing, Brand and Communications

This site uses cookies, if you continue without changing your settings, we'll assume that you are happy to receive all cookies. Click here to learn more about cookies.


Request a Callback

Sign up to receive the latest collections and recoveries thought leadership insights from Arum:

For more information on how we use your data, please view our privacy policy