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Arum celebrates milestone 25th anniversary 4 MAY 2023

Arum celebrates milestone 25th anniversary

Arum is proud to announce that it is celebrating its landmark 25th year in business in 2023, having been incorporated in July 1998.

Founded in Edinburgh by a small team of consultants, Arum has since grown to become a leading provider of business transformation and technical change, working with hundreds of clients in over 20 countries around the world, and with a physical presence established in the UK and Australasia.

Over the last 25 years, Arum has achieved numerous successes and milestones, including winning various awards. The organisation remains at the forefront of the collections and recoveries industry, continuously evolving its products and services, and successfully meeting changing market needs and client requirements.

Andy Pritchard, Arum’s CEO, commented,

“Since we launched in 1998, our industry is virtually unrecognisable, but Arum’s ethos of providing world-class support has remained the same and I am proud that we continue to be the leading independent consultancy provider within collections and recoveries.

With the needs of our clients across the world changing over the past 25 years, we’ve been able to expand our services (which now include strategic, digital and procurement consultancy, as well as technology-based managed services) to ensure that we are always achieving the best end customer outcomes.

I would like to take this opportunity to personally thank all our clients (current and historic) and our incredible team that go above and beyond every single day. I am excited about helping more and more organisations over the next 25 years, further growing our group of talented colleagues, and expanding our global footprint.”



About Arum

Arum has been helping organisations resolve problem debt for 25 years across 20 global territories. We provide clients with independent advice and practitioner support across collections and revenue.

Whether choosing or implementing collections technology, navigating digital business transformation, or improving customer treatments to achieve better outcomes, Arum experts are trusted by leading brands across public sector organisations, financial services (banking, lending, debt purchase), utilities, and telecommunications companies.

The Arum mission is simple: to deliver independent collections and revenue solutions globally. This is achieved by improving regulatory, credit risk and portfolio performance, whilst maximising returns on clients’ technology investments.

Within the public sector, Arum aims to build better outcomes for citizens by improving the collection of local and central government revenues that fund public services. What’s more, the majority of Arum’s team of experts started their careers in government and financial services roles.

Arum provides a blend of practitioner-led consulting and end-to-end change and programme delivery services. Our knowledge of the creditor and software landscape is unrivalled and includes 30+ system vendors such as CGI, Equifax, Experian, Exus, C&R Software/FICO, Pega, Qualco and Tietoevry.

We’re collections and revenue experts and work collaboratively with our clients to prevent and resolve problem debt.

Arum media contact

Hannah Woodward, Head of Marketing, Brand and Communications

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