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Arum Group Director of Debt Policy and Strategy awarded honorary Fellowship of the Chartered Institute of Credit Management 14 NOVEMBER 2022

Arum Group Director of Debt Policy and Strategy awarded honorary Fellowship of the Chartered Institute of Credit Management

Steve Coppard FCICM, Arum’s Group Director of Debt Policy and Strategy, has been awarded an honorary Fellowship of the Chartered Institute of Credit Management (CICM), following decades of work changing perceptions and raising the standards of the debt industry.

Fellow FCICM status of the CICM recognises a select group of senior credit management and collections professionals who are profession leaders. Fellows of the CICM are committed to promoting and sharing the highest credit management and collections standards.

Sue Chapple FCICM, Chief Executive of the CICM, commented, “I am delighted to welcome Steve as an honorary Fellow of the Chartered Institute of Credit Management. This award recognises passionate, committed ambassadors of CICM, our wonderful industry and everyone who works in it. The Institute considers it important that eminent people for the wider business community are recognised in this way.”

Steve Coppard added, "I've long been an advocate of professional standards in our industry, so it is a genuine privilege to have been recognised by such a prestigious organisation as the CICM. Professionalisation is the bedrock of improvement and an investment in our people, practices and culture. I look forward to strengthening that message as an honorary Fellow of the Institute."

About Arum

Arum has been helping organisations resolve problem debt for more than 23 years across 20 global territories. We provide clients (including DWP, Lloyds Banking Group, Barnsley Council, to Westpac in Australia, Butterfield Bank in the Americas, and Hoist across mainland Europe) with independent advice and practitioner support across collections and revenue.

Whether choosing or implementing collections technology, navigating digital business transformation, or improving customer treatments to achieve better outcomes, Arum experts are trusted by leading brands across public sector organisations, financial services (banking, lending, debt purchase), utilities, and telecommunications companies.

The Arum mission is simple: to deliver independent collections and revenue solutions globally. This is achieved by improving regulatory, credit risk and portfolio performance, whilst maximising returns on clients’ technology investments.

Within the public sector, Arum aims to build better outcomes for citizens by improving the collection of local and central government revenues that fund public services. What’s more, the majority of Arum’s team of experts started their careers in government and financial services roles.

Arum provides a blend of practitioner-led consulting and end-to-end change and programme delivery services. Our knowledge of the creditor and software landscape is unrivalled and includes 30+ system vendors such as CGI, Equifax, Experian, Exus, C&R Software/FICO, Pega, Qualco and Tietoevry.

We’re collections and revenue experts and work collaboratively with our clients to prevent and resolve problem debt.

Arum media contact

Hannah Woodward, Head of Marketing, Brand and Communications

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