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Arum launches working group to support utilities firms and their customers with the cost of living crisis 9 NOVEMBER 2022

Arum launches working group to support utilities firms and their customers with the cost of living crisis

Arum and Future Leaders Mentoring have formed a working group of energy and water leaders to enable cross-industry sharing and development of best practice which will help firms and their customers with the cost of living crisis.

The group brings together some of the sector’s most well-known and innovative leaders to share industry insights and best practice, evaluate how fair value is being delivered for both businesses and consumers, measure and raise standards, and work on resolving industry-wide issues.

Ian Parry, CEO of Future Leaders Mentoring, commented, “This is a difficult time for consumers and leaders alike. At Future Leaders, we were founded on the simple principle of helping people, and now more than ever this is needed. I know Carlos and the team at Arum feel the same way and their knowledge and expertise will help us to help even more leaders and consumers. We are so excited to see what we can do together.”

Carlos Osorio, Managing Director of Arum, added, “It’s no understatement that customers are currently going through unprecedented and challenging times. Utility firms are already doing their best to help their customers and we want to help that effort by bringing together people from across the industry to share their expertise and add our knowledge from working with utilities collections teams for over two decades. I am looking forward to seeing what this collaboration can achieve.”

If you are interested in being part of this group, please contact Ian Parry, CEO of Future Leaders Mentoring.


About Arum

Arum has been helping organisations resolve problem debt for more than 23 years across 20 global territories. We provide clients (including DWP, Lloyds Banking Group, Barnsley Council, to Westpac in Australia, Butterfield Bank in the Americas, and Hoist across mainland Europe) with independent advice and practitioner support across collections and revenue.

Whether choosing or implementing collections technology, navigating digital business transformation, or improving customer treatments to achieve better outcomes, Arum experts are trusted by leading brands across public sector organisations, financial services (banking, lending, debt purchase), utilities, and telecommunications companies.

The Arum mission is simple: to deliver independent collections and revenue solutions globally. This is achieved by improving regulatory, credit risk and portfolio performance, whilst maximising returns on clients’ technology investments.

Within the public sector, Arum aims to build better outcomes for citizens by improving the collection of local and central government revenues that fund public services. What’s more, the majority of Arum’s team of experts started their careers in government and financial services roles.

Arum provides a blend of practitioner-led consulting and end-to-end change and programme delivery services. Our knowledge of the creditor and software landscape is unrivalled and includes 30+ system vendors such as CGI, Equifax, Experian, Exus, C&R Software/FICO, Pega, Qualco and Tietoevry.

We’re collections and revenue experts and work collaboratively with our clients to prevent and resolve problem debt.

Arum media contact

Hannah Woodward, Head of Marketing, Brand and Communications

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