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Arum has been appointed on to CCS's Debt Resolution Services framework 17 JANUARY 2022

Arum has been appointed on to CCS's Debt Resolution Services framework

Arum has been named as a supplier on Crown Commercial Service's (CCS) Debt Resolution Services (DRS) framework to provide Fraud, Error and Debt (FED) Advisory services to Central Government and the wider public sector.

CCS supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2020/21, CCS helped the public sector to achieve commercial benefits equal to £2.04 billion - supporting world-class public services that offer best value for taxpayers.

The landmark DRS framework will provide access to the best solutions and suppliers from the private sector, ensuring fair outcomes for consumers and departments alike, and driving strong social value. DRS will run for four years from December 2021 and replaces the Debt Management Services (DMS) and Debt Market Integrator (DMI) frameworks.

Arum has been helping organisations prevent and resolve problem debt for over 23 years. Its experts are trusted by leading brands to provide independent advice and practitioner support around credit, collections and recoveries in over 20 countries across public sector, financial services, utilities, and telcos.

Arum’s Managing Director, Carlos Osorio, commented: “We are delighted to be named as a supplier on CCS' Debt Resolution Services framework. This demonstrates that we have met the high-quality threshold set by DRS and will give our public sector clients the confidence that we provide value for money and services that achieve fair outcomes. We’ve helped many Central Government departments and Local Authorities transform their collections functions over the past two decades and we look forward to working with many more.”

Government departments that wish to enquire about using Arum’s services through the DRS framework should contact Arum’s Strategic Account Director, Marc Gordon.



Notes to editors

Crown Commercial Service (CCS) is an Executive Agency of the Cabinet Office, supporting the public sector to achieve maximum commercial value when procuring common goods and services. 

To find out more about CCS, visit:

Follow CCS on Twitter: @gov_procurement


About Arum

Arum is the only truly independent company offering advisory and programme delivery services across credit, collections and recoveries.

We have over 20 years’ experience helping our clients achieve their strategic objectives by improving their regulatory, credit risk and portfolio performance, whilst maximising returns on their technology investments. Within public sector, we aim to build better outcomes for citizens by improving the collection of local and central government revenues that fund public services.

We provide a blend of practitioner-led consulting and end-to-end change and programme delivery services. Our knowledge of the creditor and software landscape is unrivalled and includes 30+ system vendors such as CGI, Equifax, Experian, Exus, FICO, Pega, Qualco, and Tieto.

Arum’s team of experts, the majority of whom started their careers within the financial services and government sectors, is trusted by leading brands in over 20 countries across financial services (banking, lending, debt purchase), utilities, telcos, public sector (central & local government), and the software vendor market.

Arum media contact

Hannah Woodward, Head of Marketing, Brand and Communications



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