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Our clients tell us that we are open, honest and approachable. Please do not hesitate to contact us, we will respond to all enquiries.

HOW CAN WE HELP YOU?

Providing the right treatment for financially and personally vulnerable customers has never been more important.

The Arum team will complete a full review of how your organisation identifies vulnerability and how they are treated, comparing against regulatory requirements and industry best practice. Arum will make recommendations for improvement and opportunities to drive the best outcomes for you and your customers.

This will include:

  • Using data and analytics to assist in the early identification of potential vulnerability, ideally before the start of any collections activity
  • Tailored treatment paths
  • Agent training and support for vulnerable customers, including triggers and desired outcomes

Arum can also support throughout the entire process of design, delivery and execution for improved vulnerability handling.


VULNERABILITY IDENTIFICATION AND TREATMENT IN ACTION

Case Study

6-month transformation plan to improve government collections operation

Event

WATCH ON DEMAND - Breathing space moratorium legislation webinar

News

Arum celebrating fourth consecutive year as finalists at Credit Awards

News

Arum and Lloyds Banking Group shortlisted for final of Collections and Customer Service Awards

Insight

Arum awarded 'Best Global Credit Management Services Provider 2019'

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