Providing the right treatment for financially and personally vulnerable customers has never been more important.
The Arum team will complete a full review of how your organisation identifies vulnerability and how they are treated, comparing against regulatory requirements and industry best practice. Arum will make recommendations for improvement and opportunities to drive the best outcomes for you and your customers.
This will include:
- Using data and analytics to assist in the early identification of potential vulnerability, ideally before the start of any collections activity
- Tailored treatment paths
- Agent training and support for vulnerable customers, including triggers and desired outcomes
Arum can also support throughout the entire process of design, delivery and execution for improved vulnerability handling.