The challenge
This top tier UK retail bank needed to replace their legacy collection systems as they were going out of support and running on a failing infrastructure.
The migration had a tight timeframe and they required ongoing support for change management and cost reduction.
The solution
Working closely with our client’s internal team to ensure a smooth transition, Arum implemented a leading collections system and migrated the bank's data from their existing systems within seven months.
Through the managed service, Arum provides ongoing support for change management, training, and upgrades, ensuring that the client remains up-to-date with the latest technology and industry best practices.
The result
The Arum Managed Service (AMS) solution has:
- a modern and reliable collections system that meets the client’s needs
- saved on costs and de-risked the previous unsupported infrastructure
- an accelerated implementation timeline
- enabled our client to focus on core business operations and reduce reliance on internal resources as the system is fully supported by Arum’s experts on an ongoing basis
- given the client confidence that their collections system is in safe hands.