OPERATIONAL DELIVERY
Our Collections & Recoveries Excellence Review looks at your collections landscape through our five capability areas: operational delivery; strategy, data & analytics; performance management; technology / digital; and organisation. However, we can focus more, or less, on any of the areas as required.
Within operational delivery, we will look at:
- Vulnerability and hardship
- Capacity planning
- Dialler / channel management
- Forecasting
- DCA management
- Letter / SMS content review
- Overall approach
- Risk based intensities
- Admin processes
- Productivity enhancements
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