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OPERATIONAL DELIVERY

Our Collections & Recoveries Excellence Review looks at your collections landscape through our five capability areas: operational delivery; strategy, data & analytics; performance management; technology / digital; and organisation. However, we can focus more, or less, on any of the areas as required.

Within operational delivery, we will look at:

  • Vulnerability and hardship
  • Capacity planning
  • Dialler / channel management
  • Forecasting
  • DCA management
  • Letter / SMS content review
  • Overall approach
  • Risk based intensities
  • Admin processes
  • Productivity enhancements
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