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Our clients tell us that we are open, honest and approachable. Please do not hesitate to contact us, we will respond to all enquiries.

HOW CAN WE HELP YOU?

Using our decades of experience and knowledge of industry best practice, the Arum team can support you in reviewing, designing and implementing better customer journeys.

Whether it’s tailoring activity for different customer groups, changing the timing or tone of outbound communications, or adding / removing activity to optimise engagement, the Arum team can help your organisation uplift results and improve customer outcomes.

Arum can help you to:

  • Map and document your customer journeys
  • Improve decisioning and segmentation
  • Process data capture, retention and usage
  • Promote self-service technology, capability and psychology
  • Integrate technologies, incl. omnichannel capability
  • Implement success measures, incentives and KPIs

CUSTOMER JOURNEY DESIGN IN ACTION

Case Study

New customer services vision for energy supplier

Case Study

Increase in payments and reduced costs following collections process improvements

Case Study

Target operating model for public sector

News

Arum celebrating fourth consecutive year as finalists at Credit Awards

News

Arum and Lloyds Banking Group shortlisted for final of Collections and Customer Service Awards

Event

WATCH ON DEMAND - Breathing space moratorium legislation webinar

Insight

Arum awarded 'Best Global Credit Management Services Provider 2019'

News

Arum and Thames Water are finalists at the Credit Awards 2018

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